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Vendor Policy

 

Terms of Engagement

 

1. Commencement, Term, Renewal

1.1 The date of execution of this agreement shall be the commencement date and the agreement shall remain valid and binding for a period of one year initially and can be renewed on mutually agreed terms at the time of renewal for such terms as the parties agree.

1.2 All renewals of the agreement shall be express and in writing. No oral agreement shall be binding on either of the party.

 

2. Marketing Tools/Support, Products, Availability of products etc.

keep informed at all times the Firm about the availability of the products in its inventory along with detailed specifications like size, will2.1 The Vendor colour, texture, design, service features, etc. as may be required of the products/services. Order once placed through the Firm by the customer shall have to be honoured by the Vendor after approval, at all costs.

2.2 Ranking of the Vendor on the Firm’s portal will be based on various factors including but is not limited to the subscription plan chosen and/or our rating algorithm.

2.3 The rating will be driven by the customer’s interaction and satisfaction level, lead conversion ratio, and the Firm’s periodic audit of the products/services provided by the Vendor.

2.4 The Firm shall market the Vendor and their associated products/services through its portal, mobile application and other marketing channels subject to the subscription plan chosen.

2.5 The Firm, in any case, shall not be answerable or is bound to meet any expectations regarding the marketing/promotions of the Vendor’s products/services.

 

3. Fee/Commissions etc

3.1 The firm may charge a fee for providing shopfront/webspace/display on website subject to the subscription plan selected by the Vendor however for all such sales that are made/generated using the website www.wedamor.com, a commission shall be paid by the Vendor to the Firm. The details of commissions to be paid product/service category wise are specified in Annexure A to this agreement. The annexure can be amended to modify any rate of commission in respect of any products/services. Any amendment to such annexure will be expressed. The said annexure is to be treated as part and parcel of the agreement.

3.2 The parties will endeavor to perform reconciliation of accounts/orders every 90 days.

 

4. Order, Handling, Delivery etc.

4.1 Orders for the products/services shall be received using the website www.wedamor.com and shall be forwarded to the Vendor by the Firm via website/mobile application/email.

4.2 The Vendor shall upon receipt of the order through the Firm immediately send a response to the customer which in any case should be made within 24 hours of the order, with a tentative date of delivery for the products/services ordered.

4.3 The Vendor shall ensure that the products dispatched/services offered are of the specifications ordered and there is no variation whatsoever, unless a prior approval has been granted by the customer in writing.

4.4 In case the Vendor fails to dispatch the products or provide the services within the aforesaid time, it has to return the amount received back to the customer.

4.5 No delay in returning the amount is permissible and any delay caused shall be considered as breach of the agreement and be one of the cause for termination of agreement. The Vendor shall provide to the Firm the proof of refund immediately.

4.6 The Vendor agrees to replace the defective products supplied to the customer at its own cost and shall not hold the Firm responsible in any manner whatsoever.

4.7 For avoidance of doubts it is clarified that defective would mean and include but is not limited to wrong product, damaged product, mis-sized product and any other shortcoming which the customer may point out. The Vendor hereby authorizes the Firm to entertain all claims of return of the Product in the mutual interest of the Vendor as well as the Customer.

4.8 The Vendor agrees to provide a replacement for the services to be provided by a person/group of people in case of their unavailability due to unforeseen circumstances/emergency situations subject to the approval/acceptance of the customer well in time. Any such instance should be informed to the Firm immediately.

4.9 If in any case the Vendor fails to provide the replacement and hence is done by the Firm, the Vendor agrees to bear any extra cost that emerges during the process of finding the replacement for the services.

4.10 The final transaction for the products/services with the buyer will be done at the Vendor’s portal and the information shall be forwarded to the Firm to get it updated on the Vendor Shopfront or updated manually by the Vendor through Vendor Account.

 

5. Covenants of Vendor

The Vendor hereby covenants with the Firm as under:

5.1 To deliver the products/services of the Ordered specifications/description only including quantity and quality prescribed in the Order and there should be no instance of wrong item/service being delivered and/or quality issue and/or issue of Non delivery. Further, the Vendor shall maintain adequate stock/inventory/quality of the items/services at all times. In case the Vendor is running out of supplies or is likely not to fulfill the Order received by the Firm, it shall intimate to the Firm at least 24 hours (1 day) in advance so that notice of OUT OF STOCK for the product/service can be placed on the website.

5.2 Not to send any kind of promotion material or any such material, which is, derogatory to and/or adverse to the interests, financial or otherwise of the Firm, to the customer either along with the products/services supplied/offered or in any manner whatsoever.

5.3 Not to do any act/deal in a thing/products/goods/services which are either banned/prohibited by law or violates any of the intellectual property right of any party in respect of such products/services.

5.4 The Vendor declares that it has all rights and authorisations in respect of intellectual property rights of third parties and is authorised to sale/provide/licence such products/services to the customer. The copy of such authorization shall be provided on demand without failure and/or protest.

5.5 The Vendor agrees to indemnify and keep indemnified the Firm from all claims/losses (including advocate fee for defending/prosecuting any case) that may arise against the Firm due to acts/omission on the part of the Vendor.

5.6 To provide to the Firm, for the purpose of the creation/display on the website of Firm, the product description, service features, images, disclaimer, delivery timelines, price and such other details for the products/services to be displayed and offered for sale.

5.7 To ensure and not to provide any description/image/text/graphic which is unlawful, illegal, intimidating, obnoxious, objectionable, obscene, vulgar, opposed to public policy, prohibited by law or morality or is in violation of intellectual property rights including but not limited to Trademark and copyright of any third party or of inaccurate, false, incorrect, or misleading in nature. Further, it will forward the product/service description and image only for the products/services which are offered for sale through the website of the Firm. The Vendor agrees that in case there is a violation of this covenant, it shall do and cause to be done all such acts as are necessary to prevent disrepute being caused to the Firm.

5.8 To provide full, correct, accurate and true description of the product/service so as to enable the customers to make an informed decision. The Vendor agrees not to provide any such description/information regarding the product/service which amounts to misrepresentation to the customer.

5.9 To be solely responsible for the quality, quantity, merchantability, guarantee, warranties in respect of the products/services offered for sale through the portal of the Firm.

5.10 At all times have access to the Internet and its email account to check the status of approved orders and will ensure prompt deliveries within the time frame mentioned hereinbefore in the agreement.

5.11 Provide information about the Order Status including Airway Bill Number on a regular basis.

5.12 To raise an invoice as well as receipt of payment in the name of Customer for an amount equivalent to the amount displayed as MRP on the online store to the customer and paid by/charged to the customer.

5.13 Not to offer any Products/Services for Sale on the Online Store, which are prohibited for sale, dangerous, against the public policy, banned, unlawful, illegal or prohibited under the Indian laws.

5.14 To provide satisfactory proof about the ownership/licenses of all the legal rights in the Products/Services that are offered for sale on the Online Store as and when demanded by the Firm.

5.15 To pass on the legal title, rights, and ownership in the Products sold to the Customer.

5.16 To be solely responsible for any dispute that may be raised by the customer relating to the goods, merchandise and services provided by the Vendor. No claim of whatsoever nature will be raised on the Firm.

5.17 The Vendor shall at all time during the pendency of this agreement endeavor to protect and promote the interests of the Firm and ensure that third parties rights including intellectual property rights are not infringed.

5.18 The Vendor shall at all times be responsible for compliance with all applicable laws and regulations including but not limited to Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service tax, Value added tax, Standards of Weights & Measures legislation, Sale of Goods Act, Excise and Import duties, Drugs and Cosmetics Act, Drugs and Remedial Magic Act, Code of Advertising Ethics, etc.

5.19 To provide to the Firm copies of any document required by the Firm for the purposes of the performance of its obligations under this agreement within 48 hours of getting a written notice from the Firm.

 

6. Warranties, Representations and Undertakings of the Vendor

The Vendor warrants and represents that

6.1 The signatory to the present agreement is having the right and full authority to enter into this Agreement with the Firm and the agreement so executed is binding in nature.

6.2 All obligations narrated under this Agreement are legal, valid, binding and enforceable in law against Vendor.

6.3 There are no proceedings pending against the Vendor, which may have a material adverse effect on its ability to perform and meet the obligations under this Agreement;

6.4 That it is an authorized business establishment and hold all the requisite permissions, authorities, approvals, and sanctions to conduct its business and to enter into the present agreement with the Firm.

6.5 It shall, at all times ensure compliance with all the requirements applicable to its business and for the purposes of this agreement including but not limited to Intellectual Property Rights, Sales Tax, Central Sales Tax, Service tax, Standards of Weights & Measures legislation, Sale of Goods Act, Value added tax, Excise and Import duties, etc. It further declares and confirms that it has paid and shall continue to discharge all its obligations towards statutory authorities.

6.6 That it has adequate rights under relevant laws including but not limited to various Intellectual Property Legislation(s) to enter into this Agreement with the Firm and perform the obligations contained herein and that it has not violated/ infringed any intellectual property rights of any third party.

6.7 It shall maintain details of all transaction and mark as complete / incomplete as the case may be and shall provide the same to the Firm upon demand.

 

7) Rights of Firm:

7.1 Vendor agrees and acknowledges that the Firm, at all times during the continuance of this Agreement, shall have the right to remove/block/delete any text, graphic, image(s) uploaded to the online store by the Vendor without any prior intimation to Vendor in the event the said text, image, graphic is found to be in violation of law, breach of any of the terms of this Agreement, terms and conditions of the Firm’s Website. In such an event, the Firm reserve the right to forthwith remove/close the online store of the Vendor without any prior intimation or liability to the Vendor.

7.2 Appropriate disclaimers and terms of use on the Firm’s website shall be placed by the Firm.

7.3 At any time if the Firm believes that the services are being utilized by the Vendor or its Customer in contravention of the terms and provisions of this Agreement, Terms and conditions of use of Online Shopping, the Firm shall have the right either at its sole discretion or upon the receipt of a request from the legal / statutory authorities or a court order to discontinue/terminate the said service(s) to Customer or the End user as the case may be, forthwith remove/block/close the online store of the Vendor and furnish such details about the Vendor and/or its customers upon a request received from the Legal/ Statutory Authorities or under a Court order.

 

8 Indemnity

8.1 The Vendor indemnifies and shall hold indemnified the Firm, its partners, officers, employees, representatives, agents from and against all losses, damages, claims, suits, legal proceedings and otherwise howsoever arising from or in connection with any claim including but not limited to claim for any infringement of any intellectual property rights or any other rights of any third party or of law, concerning quality, quantity and any claim in relation to the Vendor’s product/service, the breach of any of the Vendor’s warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the Vendor infringing any applicable laws, regulations including but not limited to Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service tax, Value Added tax, the Standards of Weights & Measures legislation, Excise and Import duties, etc. For the purpose of this clause reference to the Firm shall also include the Mobile Operators and such other agencies through whom the Firm shall make the Online Store available to the Customers.

8.2 This article shall survive the termination or expiration of this Agreement.

 

9 Limitation of Liability

9.1 The Firm on the basis of representation by the Vendor is marketing the products/services of the Vendor on the portal www.wedamor.com to enable Vendor to offer its products/services for sale through the said online portal. This representation is the essence of the Contract. It is expressly agreed by the vendor that the Firm shall under no circumstances be liable or responsible for any loss, injury or damage to the Vendor, customer or any other party whomsoever, arising on account of any transaction under this Agreement or as a result of the Products/Services being in any way damaged, defective, low in quality, in unfit condition, infringing/ violating any laws/ regulations/ intellectual property rights of any third party.

9.2 The Vendor agrees and acknowledges that it shall be solely liable for any claims, damages, allegation arising out of the Products/Services offered for sale through online portal www.wedamor.com (including but not limited to quality, quantity, price, merchantability, use for a particular purpose, or any other related claim) and shall hold the Firm harmless and indemnified against all such claims and damages. Further the Firm shall not be liable for any claims, damages arising out of any negligence, misconduct or misrepresentation by the Vendor or any of its representatives.

9.3 The Firm under no circumstances will be liable to the Vendor for loss and/or anticipated loss of profits, or for any direct or indirect, incidental, consequential, special or exemplary damages arising from the subject matter of this Agreement, regardless of the type of claim and even if the Vendor has been advised of the possibility of such damages, such as, but not limited to loss of revenue or anticipated profits or loss in business, unless such loss or damages is proven by the Vendor to have been deliberately caused by the Firm.

 

10 Termination and effects of Termination

10.1 This Agreement may be terminated by the Firm forthwith in the event.

10.1.1 Vendor fails to make payment of the sum demanded after it has been served a 48 hours written notice;

10.1.2 Vendor commits a material breach of any representation, obligations, covenant, warranty or term of this agreement and the same is not cured within 30 days after written notice given by the Firm.

10.1.3 If a Petition for insolvency is filed against the Vendor.

10.1.4 If the Vendor is in infringement of the third party rights including intellectual property rights.

10.2. This agreement may be terminated without reason by either party after serving upon the other, a written notice of 30 days. The agreement shall stand terminated after the expiry of such period.

10.3 Effect of Termination:

10.3.1 In the event of termination/expiry of this Agreement, the Firm shall cancel the Vendor account, remove the Links and shall discontinue display of the Products/Services on the online portal www.wedamor.com within 7 days.

10.3.2 Firm shall not be liable for any loss or damages (direct, indirect or inconsequential) incurred by the Vendor by virtue of termination of this agreement.

10.3.3 During the period under notice both the parties shall be bound to perform its obligations incurred under this agreement and this sub-clause shall survive the termination of this agreement.

 

11. Jurisdiction, governing law and ex-parte Orders

11.1 This agreement is subject to exclusive jurisdiction of competent Courts of law at Delhi only.

11.2 The laws of Republic of India, as are in force, shall be applicable to present agreement.

11.3 The Firm is entitled to obtain ex-parte ad- interim injunction orders restraining the Vendor to prevent any loss/anticipated loss either in material terms or in terms of intellectual property or causing damage/loss/harm to reputation/goodwill of the Firm by the Vendor, its representatives, associates or assigns.

 

12. Notices

12.1 All notices and other communication under this Agreement shall be in writing, in English language and shall be caused to be delivered by hand or sent by telex, fax, email or courier in each case to the addresses as set out at the beginning of this Agreement.

 

13. Intellectual Property Rights

13.1 The Vendor expressly authorises the Firm to use its trademarks/copyrights/ designs /logos/ photographs and other intellectual property owned and/or licensed by it for the purpose of reproduction on the website and at such other places as the Firm may deem necessary. It is expressly agreed and clarified that, except as specified agreed in this Agreement, each Party shall retain all right, title and interest in their respective trademarks and logos and that nothing contained in this Agreement, nor the use of the trademark / logos on the publicity, advertising, promotional or other material in relation to the services shall be construed as giving to any Party any right, title or interest of any nature whatsoever to any of the other Party’s trademarks and / or logos.

 

14 Entire Agreement

14.1 This Agreement embodies the entire agreement and understanding of the Parties and supersedes any and all other prior and contemporaneous agreements, correspondence, arrangements and understandings (whether written or oral) between the Parties with respect to its subject matter.

 

15 Assignment

15.1 Neither this Agreement nor any part of it is assignable, transferable, sub-licensable, sub-contractable or conveyable by Vendor, either by operation of law or otherwise, without the express, prior, written consent of the Firm signed by an authorized representative of such Party. The Firm is at liberty to refuse such consent.

 

16 Confidentiality:

16.1 The contents of the agreement and any information passed on by the Firm to the Vendor including but is not limited to Order details, Customer details etc. and by the Vendor to the Firm including products/services details is highly confidential in nature and both the parties agree and undertake to maintain the confidentiality of the information and data disclosed, generated or made available to each other under this Agreement.

16.2 The said information shall not be used by the Firm and the Vendor or their agents, servants, representatives or any person acting through or claiming through them for any purpose other than for the performance of their obligations under this Agreement.

16.3 Both the parties agree that the unauthorized disclosure or use of such information would cause irreparable harm and significant injury, the degree of which may be difficult to ascertain.

16.4 Accordingly, the parties agree that they shall have the right to obtain an immediate injunction from any court of law ensuing breach of this Agreement and/or disclosure of the Confidential Information. The parties shall also have the right to pursue any other rights or remedies available at law or equity for such a breach.

 

17 Relationship of Parties

17.1 Nothing in this Agreement will be construed as creating a relationship of partnership, joint venture, agency or employment between the Parties. The Firm shall not be responsible for the acts or omissions of the Vendor and Vendor shall not represent the Firm, neither has any power or authority to speak for, represent, bind or assume any obligation on behalf of the Firm.

 

18 Waiver and Amendment

18.1 No waiver of any breach of any provision of this Agreement constitutes a waiver of any prior, concurrent or subsequent breach of the same or any other provisions, and will not be effective unless made in writing and signed by an authorised representative of the waiving Party.

18.2 Except as expressly set out in this Agreement, no amendment is binding on the Parties unless it is in writing and signed by a duly authorized representative of each of the Parties.

 

19 Force Majeure

19.1 Neither Party shall be responsible or liable for any delay or failure to perform its obligations (other than an obligation to make payment) under this Agreement due to unforeseen circumstances or any event which is beyond that Party's reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire or floods.